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Shipping & Returns

Shipping Costs
Order total Shipping Charge

Satisfied Customer Guarantee

We want you to be 100% satisfied with your purchases at If for any reason you are unhappy with the product you purchased, you may return it within 30 days of your date of purchase for a prompt refund of the purchase price.

Return Information

Returned items must be in new condition with all original packaging materials. Your return package should include the packing slip (or a copy) & the reason for your return. (A note with your full name/address/phone/order # is also acceptable.) Close the package securely & mail it to the address listed on your packing slip. You must include your packing slip or order number to receive credit.

Please call or email us with any questions or concerns.
831-288-2330 or

UPS/USPS Undeliverable Packages
and Refused Packages

If your order is returned to us by UPS or USPS because the delivery was rejected, refused, the package was unclaimed or the shipping address you provided at the time of your order was incorrect, the return shipping fees charged to us by the shipper (UPS or USPS), in addition to the original shipping costs and the 10% restocking fee, will be deducted from any refund amount. If you would like us to re-ship your previously undeliverable order, we will do so but will charge your credit card for a second set of shipping fees to cover the costs of the repeat outbound shipment.

UPS ADDRESS CHANGES WHILE IN TRANSIT: If UPS has to make a change to your shipping address, either mid-shipment or during the attempted delivery of your package, they will charge us anywhere from $5.00 to $25.00 to do so, depending on whether the shipment was Ground, 3 Day, 2 Day or Next Day delivery. This fee is incurred whether you requested the address change yourself or whether UPS was required to do so after an unsuccessful delivery attempt (ie. you don't live at that address any more). Because these fees could have been avoided by you providing a correct shipping address at the time you placed your order, any address change fees will be passed on to you after we receive the UPS bill where those fees have been levied and charged to the credit card you used to place your order. We hope you understand.